Warehouse Recovery Specialist

Job Description

Important Information:

• Base compensation is $18/hr
• This position has a 5-day work week with a Monday - Friday 7:30am to 4pm schedule
• This is a full-time position with benefits, including medical, dental and vision coverage; 401(k) with company match; great employee discount; paid time off; and more!

About the Role

Support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family of brands (RevZilla, CycleGear, J&P Cycles, REVER and Common Tread) with manufacturers, vendors, and distributors.

Responsibilities

• Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operations
• Support returns & warranty customer service resolutions post returns process
• Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance
• Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborate with suppliers to optimize recovery process
• Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers
• Interact with Accounting to support documentation and processing of credit and product replacements
• Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures
• Foster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and procedures
• Provide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and Leads
• Train new returns and inventory team members on warranty and recovery procedures
• Provide details of incorrect product descriptions, and photos to Merchandising Team
• Identify items for disposition on eBay and work with Returns Team to create auctions and record the sales

Requirements

• A commitment to Comoto’s Core Values
• Thorough knowledge of warranty and returns policies and procedures
• Problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• The ability to interact and participate in a fast-paced, high-energy, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• The ability to occasionally work a schedule outside of normal business hours
• Writing and math skills normally acquired through high school education

Qualifications

• A commitment to Comoto’s Core Values
• Thorough knowledge of warranty and returns policies and procedures
• Problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• The ability to interact and participate in a fast-paced, high-energy, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• The ability to occasionally work a schedule outside of normal business hours
• Writing and math skills normally acquired through high school education

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, team-driven environment
• Proficiency in Admin software and manufacturer warranty policies and procedures

Benefits

• Medical, dental and vision coverage
• 401(k) with company match
• Great employee discount
• Paid time off

Pay

• $18/hr

Schedule

• Monday - Friday 7:30am to 4pm