Warehouse Recovery Speciaist

About the role

The Recovery Specialist will support Comoto’s mission to advance the experience of moto enthusiasts by minimizing recovery losses and serving as a liaison between various parties including vendors, manufacturers, and distributors.

Responsibilities

• Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operations
• Pick, pack, and ship vendor returns utilizing freight and parcel carriers
• Evaluate, inspect, recondition, and refurbish items for restock
• Meet established metrics for daily productivity
• Support returns & warranty customer service resolutions post returns process
• Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance
• Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborate with suppliers to optimize recovery process
• Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers
• Interact with Accounting to support documentation and processing of credit and product replacements
• Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures
• Foster team growth and development through continued departmental education, training, and finding gongs
• Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and procedures
• Provide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and Leads
• Train new returns and inventory team members on warranty and recovery procedures
• Provide details of incorrect product descriptions, and photos to Merchandising Team
• Identify items for disposition on eBay and work with Returns Team to create auctions and record the sales
• Retrieve or restock items that may be as high as 20 feet off the ground

Qualifications

• At least six months of experience in a similar role in a fulfillment setting
• A commitment to Comoto’s Core Values
• Thorough knowledge of warranty and returns policies and procedures
• Current certification to operate Comoto's stock picker or willingness to become certified
• Problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• The ability to interact and participate in a fast-paced, high-energy, team-driven environment
• The ability to occasionally work a schedule outside of normal business hours
• Writing and math skills normally acquired through high school education

Benefits

Comoto offers a competitive compensation package, including health insurance, retirement benefits, and opportunities for professional growth and development.