Warehouse Production Worker

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior support team members
• Contribute to improving customer satisfaction metrics

Requirements

• Bachelor's degree in Computer Science or related field
• At least 2 years of experience in customer support or technical roles
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Technical troubleshooting abilities
• Attention to detail

Benefits

• Flexible working hours
• Competitive salary package
• Professional development opportunities

Pay

$50,000 annually

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM