Warehouse Operator, EWM

Location: USA – Lancaster, Lyndon B Johnson Fwy | Division: Solutions | Time Type: Full Time

Position Summary

The SAP EWM Operator is essential for executing day-to-day warehouse operations utilizing SAP Extended Warehouse Management (EWM). This position acts as the crucial link between physical material handling, including receiving, put away, picking, shipping, and digital inventory accuracy. The operator leverages RF barcode scanners and industrial terminals to process tasks in real time, ensuring maximum operational throughput, inventory integrity, and order fulfillment accuracy. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities

Operations

• Acts as the secondary support of the client’s systems solutions for the user community
• Works to identify and resolve system issues on floor pertaining to all functions
• Actively works with EWM Super User to come up with systemic solutions
• Will actively work with IT to resolve issues that cannot be solved locally via detailed incidents

Inbound & Outbound Operations (RF Terminal Execution)

• Execute inbound receiving activities: unload shipments, verify physical quantities against ASN/PO documents, and generate goods receipts in SAP EWM
• Perform systematic put away using RF handheld devices according to SAP EWM automated slotting and bin location strategies
• Execute wave picking and order fulfillment tasks utilizing voice picking or RF scan workflows (FIFO/FEFO rules)
• Conduct packing, staging, shipping confirmation, and goods issue postings for outbound customer and transfer orders

Inventory Control & Bin Management

• Perform physical inventory checks, continuous cycle counting, and inventory adjustments directly within SAP EWM
• Monitor storage bins, storage types, handling units (HUs), and stock categories (e.g., Unrestricted, Quality Inspection, Blocked)
• Identify physical vs. system inventory discrepancies and execute corrective replenishment or bin-to-bin transfers
• Manage batch tracking, serial number assignment, and catch-weight verification where required

Exception Handling, Safety & Equipment Maintenance

• Troubleshoot real-time EWM warehouse task exceptions (e.g., bin locks, quantity shortfalls, damaged stock reporting)
• Process customer returns, blocked stock relocation, scrap processing, and quarantine hold workflows per SOPs
• Safely operate Material Handling Equipment (MHE) including forklifts, reach trucks, and electric pallet jacks
• Maintain clean and organized work zones in accordance with 5S principles and safety compliance standards (OSHA)

Key SAP EWM System & Hardware Ecosystem

Hardware

• Honeywell/Zebra RF Handheld Scanners
• Zebra Thermal Label Printers
• Forklift Mounted Terminals

Core Modules & Capabilities

• SAP S/4HANA EWM
• RF Framework (ITSmobile/Fiori)
• Physical Inventory
• Slotting & Rearrangement
• Labor Management Integration
• Yard Management

Qualifications & Skill Requirements

• System Knowledge: Minimum 1–3 years of direct operational experience utilizing SAP EWM or SAP WM
• RF Scanning Proficiency: Hands-on experience with industrial handheld barcode scanners, vehicle-mounted terminals, and mobile printers
• Warehouse Experience: 2 years in a high-volume distribution center, manufacturing plant, or 3PL logistics center
• MHE Certification: Active certification (or ability to certify) for Forklift, Order Picker, or Reach Truck operations
• Physical Demands: Ability to lift up to 50 lbs, stand/walk for extended shifts, and work in varying temperature environments

Preferred Skills & Competencies

• SAP S/4HANA EWM / Wave Management / Handling Unit (HU) Management / Cycle Counting / (FIFO/FEFO picking) / RF Transaction UI / 5S Methodology / Cross Docking
• Understand core SAP EWM concepts: Storage Bins, Warehouse Tasks (WT), Warehouse Orders (WO), Packaging Specifications
• Strong analytical and problem-solving capabilities with keen attention to numerical detail
• Basic proficiency in MS Office (Excel, Word) and standard workplace communications
• Language Skills: English (reading, writing, verbal)
• Interpersonal communication and language skills (listening, speaking, reading, writing)
• Communication (facilitation skills and mature communication skills to communicate to all levels in the organization)
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment)
• Analytical skills (storing information, data management, mining data, learning, and following procedures)

Education & Experience

• Either a four-year degree in a computer-related field or a two-year degree with relevant experience is a basic requirement
• Minimum of 1 year of job-related/relevant experience
• 1–3 years of experience preferred
• Experience dealing with end users, vendors, and clients
• End-to-end understanding of business intelligence and all components required to run a BI environment

Mathematical Skills

Good mathematical skills required.

Other Skills

• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts)
• Customer passion (customer service)