Warehouse Operator, Clerk

Location: USA - Chantilly, John Mosby Hwy
Division: Solutions
Time Type: Full Time
Hiring Schedule: (2B) Thru-Sat & alternating Wed 4pm-4:30am

Position Summary

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Responsibilities

• Customer Service
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
  • Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick-up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.
• Quality Control
  • Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
  • Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
  • Stack, package, shrink wrap, and label product(s).
  • Process all quality control functions as defined by the Standard Operating Procedures.
• Safety, Housekeeping, and Compliance
  • Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
  • Maintain the cleanliness and orderliness of the facility.
  • Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
• Other Duties (Site Specific)
  • Perform other clerical duties, including backup support as assigned.
  • Perform other duties as assigned.
  • Work overtime as dictated by business whether mandatory or voluntary.

Minimum Required Qualifications

• Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
• Other
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.

Skills, Knowledge and Abilities

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).
• English (reading, writing, verbal).
• Basic level mathematical skills.
• Strong attention to detail and accuracy and accomplish job tasks in a timely manner.
• Good verbal and written communication skills.

Preferred Qualifications

• Previous customer service experience including phone calls, and operating office equipment.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and Standing.
• Constantly: Sitting.
• Ability to Lift/Carry and Push/Pull 11-20 pounds.
• Reach above shoulder, squat, or kneel.

Work Environment

The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

For this position, the expected base pay range is $25.00 Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) (for eligible plans).
• Short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• DSV 401(k) plan with company matching contributions of up to 5%.
• Various paid time off programs and paid company holidays.