Warehouse Operations Supervisor - 2nd Shift
About the role
Are you an experienced warehouse leader who thrives in a fast-paced distribution or logistics environment? Do you enjoy coaching teams, improving processes, and driving operational excellence? Ingram Micro is seeking a Warehouse Operations Supervisor to lead daily warehouse operations, oversee employee performance, and ensure world-class service, safety, and productivity standards are achieved. This role is ideal for a hands-on leader with experience in distribution centers, fulfillment operations, inventory management, reverse logistics, IT asset disposition (ITAD), or warehouse operations. As a Warehouse Operations Supervisor, you will play a critical role in leading warehouse associates, optimizing workflows, maintaining inventory accuracy, and supporting customer fulfillment objectives while fostering a culture of accountability, teamwork, and continuous improvement.
Responsibilities
- Lead, coach, and develop a team of warehouse associates to achieve operational goals.
- Create a positive, high-performance culture focused on safety, quality, productivity, and employee engagement.
- Conduct performance coaching, training, and ongoing development of team members.
- Serve as the primary point of escalation for operational and employee-related issues.
- Supervise day-to-day warehouse activities including receiving, shipping, inventory control, material handling, storage operations, order fulfillment, reverse logistics, asset refurbishment and processing.
- Ensure customer orders and technology assets are accurately received, processed, stored, picked, packed, tested, and shipped according to company standards.
- Coordinate workload and staffing priorities to meet production schedules and customer requirements.
- Drive inventory accuracy through cycle counts, audits, and inventory control best practices.
- Monitor key performance metrics, including productivity, quality, inventory accuracy, order fulfillment, on-time shipping, operational throughput.
- Identify and implement process improvements that increase efficiency, reduce errors, and improve service levels.
- Partner with cross-functional teams to support operational excellence initiatives.
- Promote and maintain a safe work environment compliant with OSHA regulations and company policies.
- Ensure warehouse equipment, workstations, and facilities remain organized, clean, and safe.
- Lead safety initiatives and reinforce compliance standards across all operations.
Requirements
- High School Diploma or GED.
- 5+ years of experience in warehouse, distribution, logistics, supply chain, manufacturing, fulfillment, or operations environments.
- Minimum 1 year of supervisory, lead, or people management experience.
- Experience managing warehouse workflows including shipping, receiving, inventory control, and material handling.
- Working knowledge of Warehouse Management Systems (WMS).
- Strong Microsoft Office skills including Excel, Outlook, and Word.
- Proven ability to motivate, coach, and develop frontline employees.
- Strong organizational, analytical, and problem-solving abilities.
- Excellent communication and interpersonal skills.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits