Warehouse Operations Coordinator

About the role

The Warehouse Operations Coordinator supports customer order processing, project coordination, logistics administration, and selected finance-related activities. This role acts as the administrative link between Sales, Operations, Finance, and customers, ensuring accurate and efficient execution of orders and projects.

Responsibilities

• Process customer orders accurately and in a timely manner by verifying order details, pricing, and customer information.
• Enter and maintain order data within the ERP system, including transferring sales orders from Odoo to Microsoft Dynamics 365 Business Central (BC).
• Maintain order status and proactively communicate updates to customers and internal stakeholders.
• Cook logistics administration, preparing shipping documentation and labels, coordinating carrier bookings and shipment scheduling, maintaining shipment records and tracking information.
• Support warehouse and logistics activities during peak periods and as needed.
• Assist with inventory transactions and ERP system updates.
• Support office and operational activities, including providing basic technical assistance to team members when required.
• Ensure office and kitchen supplies are adequately stocked and replenished.
• Greet and assist clients, partners, and visitors at the Experience Center.
• Provide administrative support to the Director of Sales as needed.
• Assist in tracking project milestones, deadlines, and deliverables, scheduling and coordinating project meetings, maintaining project documentation, meeting notes, and action items.
• Follow up with stakeholders regarding outstanding tasks and deadlines.
• Aid in document management and process documentation.
• Provide backup support for shipping and receiving activities, assist with product packaging during peak shipping periods, support inventory counts and warehouse improvement projects.
• Develop a working knowledge of warehouse operations to help ensure business continuity.

Qualifications

• 2+ years of experience in operations, administrative support, customer service, or a related field.
• Experience with ERP systems; Odoo and Microsoft Dynamics 365 Business Central are preferred.
• Excellent organizational skills and strong attention to detail.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Comfortable performing light physical tasks, including packing, organizing, and moving small equipment.
• Professional, customer-focused, and approachable demeanor for client-facing interactions.