Warehouse Operations Associate

About Kitsch Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make everyday essentials that make you feel exceptional. The Role We ship thousands of orders every day through Shopify, TikTok Shop, and Faire. We need someone who keeps that flow moving, no matter what. This role sits between our warehouse floor and our office. You're not just picking and packing, and you're not behind a desk either. You live inside ShipHero, our warehouse system, and when an order gets stuck, you treat it as your job to fix it. You catch problems before anyone else does. Location: Los Angeles, California. Workplace Type: (On-site) Compensation: To be discussed What You'll Do Keep orders flowing Own the daily health of our online orders, from the moment they land in the warehouse to the moment they shipWatch how we're pacing against the day's orders and flag it early if we start falling behindKeep an eye on our oldest, most urgent orders and make sure they ship firstMake sure every order is ready to fulfill: correctly statused, allocated, and visible to the right team Keep the floor stocked and moving Move received stock out of staging and into pickable spots before pickers run outSpeak up fast when we're low on inventory or need product moved to a sellable spotJump in wherever the bottleneck is. This is a sweep-the-floors kind of team Coordinate the people Work with floor leads to keep everyone in the right spot, and flag imbalances to the Warehouse ManagerBe the go-to problem solver when a picker or packer hits a wallGrow into the Warehouse Manager's right hand for coverage as trust builds Keep the systems honest Monitor ShipHero daily: devices, stations, order statuses, and workflow settingsTroubleshoot the real issue, not just the symptom: fix automation rules, reprocess orders, track down why an order landed in the wrong placePull reports from ShipHero to answer real questions: what's aging, what's blocked, what shippedHandle basic floor IT: set up a computer, printer, scanner, or Wi-Fi, and get a frozen app running again What You Bring Must-haves Significant experience with a warehouse management system (WMS); hands-on ShipHero experience is a big plus2-4 years in warehouse operations, e-commerce fulfillment, or 3PL workA systems thinker: when one order breaks, you check what else broke the same wayCalm under pressure. Peak days and product launches energize you, they don't rattle youA natural fixer. You ask "how can I help?" before anyone asks you toBilingual English/Spanish strongly preferred. Our floor team speaks Spanish firstComfortable being on your feet and on the floor for most of the dayWeekend availability Nice-to-haves Experience with Shopify, TikTok Shop, or Faire, and how their orders flow into a WMSExperience working with or inside a 3PLBasic comfort with barcode hardware, label printers, and networkingExperience supporting high-volume launches or peak season Powered by JazzHR H8nUlODjAd