Warehouse Office Coordinator

About the role

The Warehouse Office Coordinator plays a key role within the local warehouse operations at Smart, responsible for the physical and clerical tasks associated with the flow of products in and out of the warehouse. Daily duties may include printing, scanning, faxing, data entry, scheduling, issue resolution, and working closely with internal teams.

Responsibilities

• Monitors the local flow of materials or resources through the standard operating procedure to ensure on time deliveries.
• Update internal and external workstreams on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
• Provides operations support for the warehouse.
• Keeps internal Customer Success team members updated on necessary day-to-day operations, issues, resolutions, paperwork, returns, and additional information.
• Complete data entry of key information into proprietary company systems and maintain physical order data as directed.
• Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
• Supports the investigation and resolution of issues related to product damage, shortages, and overages.
• Processes return paperwork, and collects return data.
• Responsible for resolving discrepancies between return documentation and physical product.
• Manages physical paperwork flow within the office.
• Communicates with internal and external groups including vendors, suppliers, and drivers.
• Completes other duties as assigned by the Manager.

Requirements

• High school diploma or GED equivalent