Warehouse Office Coordinator

Reports to: Warehouse Manager

About the role

The Warehouse Office Coordinator plays a key role within the local warehouse operations at Smart. This position is responsible for the physical and clerical tasks associated with the flow of products in and out of the warehouse. Daily duties may include printing, scanning, faxing, data entry, scheduling, issue resolution, and working closely with internal teams.

Responsibilities

• Monitors the local flow of materials or resources through the standard operating procedure to ensure on-time deliveries.
• Updates internal and external workstreams on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
• Provides operations support for the warehouse.
• Keeps internal Customer Success team members updated on necessary day-to-day operations, issues, resolutions, paperwork, returns, and additional information.
• Completes data entry of key information into proprietary company systems and maintains physical order data as directed.
• Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
• Supports the investigation and resolution of issues related to product damage, shortages, and overages.
• Processes return paperwork and collects return data.
• Resolves discrepancies between return documentation and physical product.
• Manages physical paperwork flow within the office.
• Communicates with internal and external groups including vendors, suppliers, and drivers.
• Completes other duties as assigned by the Manager.

Requirements

• High school diploma or GED equivalent.
• 2 or more years of experience in a customer service, coordinator, or industry-related position.
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint) and technology in general.
• Strong problem-solving and interpersonal skills.
• Proven ability to take initiative to accomplish tasks in creative ways.
• Associate degree or some college preferred.
• Prior experience working in 3PL or logistics preferred.

Key Attributes

• Ability to build quick rapport with both internal business departments.
• Sense of urgency and assertiveness.
• Creative and innovative thinker that can bring successful resolutions and ideas.

Physical or Mental Demands

• Regularly required to see, hear, talk, write, read, stand, walk, and bend over while being alert at all times.
• Frequently required to use hands to type, handle or feel, and reach with hands and arms.
• May occasionally need to visit warehouse locations, which may require lifting, pushing, and pulling up to 20 pounds.
• Occasionally required to sit, climb, balance, drive (vehicle), stoop, kneel, crouch, and/or crawl.