Warehouse Office Associate

About the role

The Administrative Assistant will provide administrative and operational support to our management, sales, warehouse, and customer service teams. The ideal candidate is someone who can multitask, stay organized in a fast-paced environment, communicate professionally, and take ownership of their responsibilities. Experience in wine & spirits, beverage distribution, logistics, or a similar industry is a plus, but we are willing to train the right candidate.

Responsibilities

• Provide day-to-day administrative support to management and the sales team
• Answer phones, respond to emails, and communicate with customers and vendors
• Enter and maintain customer orders and sales information accurately
• Assist with scheduling deliveries and coordinating with drivers and the warehouse
• Prepare reports, spreadsheets, invoices, and other business documents
• Maintain accurate customer and product records
• Assist with order changes, credits, returns, and other customer requests
• Communicate with customers regarding orders, deliveries, pricing, and account questions
• Help coordinate communication between sales, warehouse, delivery, and management teams
• Track and follow up on outstanding issues to ensure they are resolved
• Assist with inventory and product-related administrative tasks
• Maintain organized electronic and paper files
• Handle confidential information professionally
• Perform other administrative duties as needed

Requirements

• Previous administrative, office, customer service, or coordinator experience preferred
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient with Microsoft Office, especially Outlook and Excel
• Comfortable learning new software and computer systems
• Professional and friendly communication style
• Reliable, dependable, and willing to take initiative
• Ability to work independently while also being a strong team player

Skills

• Experience in any of the following is a plus:
  • Wine & spirits
  • Beverage distribution
  • Wholesale distribution
  • Logistics or delivery operations
  • Customer service
  • Sales support
  • Order entry
  • Inventory management