Warehouse Manager

About the role

The Warehouse Manager at Factor, a brand of HelloFresh, supports the Aurora, IL location. Key responsibilities include overseeing receiving, shipping, storage/distribution of goods, and logistics. The role involves direct supervision and coaching of associates, leads, and supervisors, working alongside the team to ensure productivity.

Responsibilities

• Oversee strategic operations in receiving, shipping, storage/distribution, and logistics
• Provide guidance to associates, leads, and supervisors to ensure maximum productivity
• Work with senior management to execute company directives
• Ensure compliance with safety, GMP, SQF policies, and PPE/hygiene policies
• Cultivate a culture aligned with Factor's core values, focusing on internal and external customer service
• Investigate and correct customer issues and complaints
• Manage essential warehouse functions to achieve high productivity and technical integrity
• Perform internal audits and coordinate with production procedures to enhance product reliability and reduce costs
• Create and implement processes and procedures, relay quality philosophy to all warehouse personnel, and participate in continuous improvement teams
• Develop and implement warehousing training programs based on quarterly performance reviews
• Interact with procurement to ensure adequate supply of inventory and ingredients
• Address nonconformities from previous internal and external audits, conduct management reviews, and follow up on preventive and corrective action requests
• Maintain appropriate documentation and design controls
• Assist the management team and provide support as necessary
• Provide necessary tools, training, and corrective direction to employees

Requirements

• A minimum of an associate’s degree or equivalent management work experience
• At least 5 years of work experience in warehouse management, demonstrating a track-record of accomplishments as a manager and excellent customer satisfaction in technology-driven, growing companies