Warehouse Management System Specialist

Responsibilities

• Configure and maintain WMS platform settings, workflows, and business rules to support operational requirements
• Manage system updates, patches, and upgrades in coordination with IT and vendor support teams
• Maintain system documentation including configuration guides, process flows, and standard operating procedures
• Develop and maintain user roles, permissions, and security settings within the WMS
• Serve as primary point of contact for WMS-related issues and user support requests
• Troubleshoot and resolve system errors, data discrepancies, and workflow interruptions
• Conduct root cause analysis for recurring issues and implement preventive solutions
• Collaborate with WMS vendor for escalated technical support and issue resolution
• Provide timely communication to stakeholders regarding system issues and resolution timelines
• Monitor system alerts and logs to identify and address potential problems before they impact operations
• Analyze warehouse workflows and identify opportunities to leverage WMS capabilities for increased efficiency
• Partner with warehouse leadership to design and implement process improvements
• Optimize picking strategies, slotting configurations, and inventory allocation rules
• Develop and test new WMS features and functionality before deployment
• Create and maintain performance dashboards and reporting tools
• Benchmark system performance against industry best practices and recommend enhancements
• Support integration between WMS and other systems (ERP, TMS, order management, e-commerce platforms)
• Monitor data flows and interface functionality to ensure seamless system communication
• Validate data accuracy during system updates or migrations
• Generate and analyze reports on inventory accuracy, order fulfillment metrics, and operational KPIs
• Support EDI transactions and automated data exchanges with vendors and carriers
• Collaborate with IT and business intelligence teams on data requirements and reporting needs
• Lead or support WMS-related projects including new feature rollouts and process changes
• Coordinate user acceptance testing (UAT) for system enhancements
• Manage project timelines, deliverables, and stakeholder communication
• Document requirements and work with vendors or IT to develop custom solutions
• Support new warehouse site implementations and system expansions
• Participate in continuous improvement initiatives and Lean/Six Sigma projects

Qualifications

• Bachelor's degree in Supply Chain Management, Information Systems, Business Administration, or related field, or equivalent work experience
• 3+ years of experience working with Warehouse Management Systems in an operational or technical support role
• Strong understanding of warehouse operations including receiving, put-away, picking, packing, and shipping processes
• Proficiency in WMS configuration, troubleshooting, and user administration
• Experience with data analysis and reporting tools (Excel, SQL, Power BI, or similar)
• Excellent problem-solving skills with ability to diagnose and resolve technical issues
• Strong communication skills with ability to translate technical concepts for non-technical users
• Detail-oriented with strong organizational and documentation skills
• Ability to work independently and manage multiple priorities in a fast-paced environment