Warehouse Lead - Returns

Responsibilities

• Understand all inbound Returns Dock processes including but not limited to: REF Inspect process, RTV Bedding process, Yard Maintenance process, Material Handling standards, STO process.
• Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading.
• Maintain media file storage for follow-up.
• Complete returns dock administrative duties such as entering and maintaining trailer/trailer quality information in SharePoint; load bar/load strap inventory reporting; chair box return/condition of boxes; accuracy of depot reporting; transfer of information from Guard Staff/Yard Staff to SharePoint.
• Enter and maintain trailer status (Processed, Not Yet Arrived, To Be Unloaded).
• Correct any trailer discrepancy information received from other sources.
• Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product.
• Support and facilitate training (and cross training) of all employees.
• Cookordination with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting.
• Coordinate with Returns Management/Returns QC to develop improvements.
• Cookordination with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely.

Qualifications

• High School diploma or equivalent work experience.
• 3+ years of warehouse experience including leadership experience in a warehouse environment.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Word, Excel, SAP and Red Prairie.
• Detailed oriented and accurate.
• Demonstrated ability to quickly recognize and diagnose trend and patterns in productivity data.
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings.
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Must be at least 18 years old to be considered for employment with Bob’s.
• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance.
• Able to move throughout all areas of the distribution center.
• Move objects up to 250 lbs. with or without reasonable accommodations.
• Standing, walking, lifting, and arranging product: 90% Sitting: 5% Desk or phone work: 5%