Warehouse Lead - Customer Pick Up

About the role

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Responsibilities

• Coordinate and direct all department workflow; serve as the main point of contact for the department.
• Ensure all staff have completed required safety and service trainings.
• Work with management to maintain departmental policies, procedures, training material and communications.
• Track attendance and time off requests for staff; assign tasks to the team and monitor progress; act as back‑up to department manager/supervisor when unavailable.
• Train new and current staff on department‑specific equipment, updates to policies and process improvements.
• Complete various departmental projects as assigned, guaranteeing they are tracked and completed in a timely manner.
• Monitor safety of teammates by ensuring equipment is being used properly.
• Interact and maintain relationships with internal and external customers.

Qualifications

• Must be 18 years of age.
• Positive, upbeat attitude.
• 3 years warehouse experience.
• 3 years customer contact experience.
• Lead experience preferred.
• Ability to lift, push, pull required weights per established requirements for the department.
• Knowledge of Microsoft Office Applications.
• Ability to operate scanning equipment preferred.
• Pre‑employment screening includes, but isn’t limited to, a criminal background check.

Benefits

• Same day pay – access to your earned pay on‑demand, when you need it the most.
• Competitive pay – generous annual increases up to 7%.
• Inclusive culture – because everyone who works or shops at NFM should feel right at home.
• Health, dental, vision, life insurance, short and long term disability.
• Paid holidays (upon hire) and paid time off (after 90 days).
• Staff discount on merchandise (collectively, NFM staff have saved almost $2 million on purchases in the last 12 months).
• Virtual and in‑person career development opportunities at all levels.
• Paid community volunteer opportunities.
• Tuition reimbursement.
• Start saving for retirement immediately in NFM’s 401(k); eligible for company match after one year.
• NFM’s 401(k) also offers Berkshire Stock as an investment option.

Pay

$22.10 - $27.40 hourly

Schedule

Ability to work night, weekend and/or early morning hours based on business needs.