Warehouse Lead

Responsibilities

• Run the day — open and close the location, deploy the team, and keep the building moving to Saltbox standard
• Own the operational readiness of the building — cleanliness, safety, member-facing spaces, equipment checks, vendor coordination
• Gives real-time feedback — doesn't let gaps accumulate, addresses issues directly with individuals
• Daily checklists and audits — don’t wait for something to break; catch it early
• Keep your Location Manager in the loop — flag what’s off early, bring solutions where you can, escalate where it needs authority
• Team leadership — Direct the team in real time, set expectations for the shift, assign tasks, and hold the standard
• Coaches in the moment — catch issues before they become patterns, and give feedback that makes people better
• Trains new team members and ensures they’re hitting the expected level of capability before operating on their own
• Be the first point of support for the team — the person they go to for day-to-day questions, blockers, and judgment calls
• Member support — Engages with members on the floor every day, answers questions, solves problems, and escalates when it needs to go higher
• Conducts tours and supports new member onboarding — makes sure the first experience is a good one
• Owes service onboarding and ongoing support — ensures members are effectively set up, understand how to use services, and are actively supported through early adoption and account management
• Steps in for higher-level member conversations when the LM needs a trusted partner
• Operational Enablement & Performance — Use Pulse and reporting tools to audit team output, track service execution, and identify gaps in performance or consistency
• Maintain demand vs. capacity — understand service volume trends and flag when staffing or scheduling adjustments are needed
• Ensure systems are in place for service intake, execution, and completion — no work should live outside of a trackable workflow
• Identify inefficiencies and recurring issues — drive process improvements at the root, not just the symptom
• Support hiring, training, and staffing decisions based on operational needs and service demand
• Tools & technology — Use Saltbox’s operational tools every day, Pulse, scheduling systems, reporting platforms — so the shift runs on information, not guesswork
• Submit daily reports accurately and on time — your Location Manager and market leadership rely on what you put in
• Help your team adopt new tools as Saltbox rolls them out — model the behavior, set the expectation, and hold the bar

Qualifications

• 2+ years leading a team in an operations, retail, hospitality, warehouse, or similar environment — you’ve run a shift and held a bar
• A leadership mindset — you get more satisfaction from a team that runs well than from doing all the work yourself
• Comfort with physical, hands-on work — you'll be on the floor every day and that's part of the deal
• Experience in warehousing, fulfillment, retail, or a similar environment — you know how these operations work
• Comfortable with (or willing to learn) tools like Slack, Parsel, Shopify, or shipping platforms
• Ability to lift up to 50 lbs with reasonable accommodation