Warehouse Lead

Overview

The Warehouse Lead is responsible for the performance of the assigned warehouse department to ensure compliance with company policies and procedures, continual process improvement, and support of the Operations Manager by coordinating warehouse associate job duties, communication, reporting, and area based projects. They will provide analytical support, conduct root-cause analysis, and own the update and maintenance of reports pertinent to the department they report to.

Responsibilities

• Supervise the performance of health enthusiasts to support the business needs.
  • Connects with each health enthusiast every day; sustains a high level of visibility and approachability.
  • Enables an energizing work environment by:
  • Displaying a positive and optimistic attitude
  • Sharing appreciation for others contributions
  • Celebrating milestones and achievement of goals
  • Providing health enthusiasts with on the spot recognition (formal/informal)
  • Providing positive reinforcement
  • Training health enthusiasts for improved performance
  • Solicits and is open to feedback from health enthusiasts
  • Reports important information or opportunities to Process Manager
  • Responds to health enthusiast inquiries and issues ensuring appropriate and timely follow-up
  • Sets HR and/or Operations Management support for key health enthusiast issues
  • Shares appropriate and timely information with associates, peers, and leaders
  • Maintains a clean and safe environment
  • Represents and supports the Vitamin Shoppe brand in the Warehouse environment
  • Supports teamwork at all levels within the Warehouse environment
  • Supports Warehouse goals and health enthusiast performance by communicating UPH, Quality, Safety, Attendance, and other performance results information to health enthusiasts
  • Holds health enthusiasts accountable to achieving Warehouse goals and objectives
  • Maintain department resources, supplies, and equipment
  • Afford health enthusiasts with all equipment and supplies required to effectively perform their responsibilities
  • Manage distribution and return of daily supplies
  • Supervise health enthusiast communication flows and processes, assuring health enthusiasts receive all required Vitamin Shoppe and Warehouse related information/communication
  • Execute daily kick off meetings as directed by Process Manager
  • Support delivery of internal Warehouse communication and goals
  • Supervise the process to prepare and maintain departmental reports and spreadsheets that support strategic business decisions
  • Responsible for timely preparation of documents as assigned by Process Manager
  • Supervise and resolve recurring business issues impacting Warehouse performance
  • Supervise and participate in projects
  • Collaborate with internal business partners and health enthusiasts as needed to resolve outstanding issues and inventory discrepancies
  • Evaluate all project deliverables for content and quality
  • Identify roadblocks that may impact deliverable dates and recommend alternative solutions

Qualifications

• Education/Certification: High school or equivalent work experience
• Required Knowledge: Intermediate to advance knowledge of Microsoft Office (i.e., Excel, Word, Access, etc)
• Experience Required: 1-2 years of experience in Warehouse operations. Customer Service experiences a plus
• Skills and Abilities: Ability to read and interpret documents and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or associates within the organization across vertical and horizontal lines; Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages and to apply concepts of basic algebra and geometry; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist; Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; Ability to multi-task with extreme attention to detail