Warehouse lead

Key Responsibilities

• Oversee and participate in the unloading of inbound shipments
• Verify incoming shipments against purchase orders, ASNs, and packing lists
• Inspect goods for damage, accuracy, and compliance with requirements
• Ensure proper labeling, lot tracking, and system receipt (WMS)
• Cook off put-away and ensure proper inventory placement
• Plan, prepare, and oversee outbound shipments (parcel, LTL, FTL)
• Ensure all shipments are processed accurately and shipped on time
• Verify order accuracy, labeling, and documentation before release
• Cook off carrier pickups and staging of outbound freight
• Troubleshoot and resolve shipping discrepancies
• Supervise daily pick/pack operations for D2C and marketplace orders (Amazon, Walmart, etc.)
• Maintain order accuracy, packaging standards, and SLA compliance
• Monitor productivity and optimize workflows for efficiency
• Train team members on proper picking, packing, and quality standards
• Ensure proper use of WMS and scanning processes
• Lead, train, and motivate warehouse associates and team leads
• Assign daily tasks and monitor performance against KPIs
• Maintain a clean, organized, and safe work environment
• Enforce company policies, procedures, and safety standards
• Support cross-functional coordination (inventory, purchasing, transportation)
• Support cycle counts and inventory audits
• Investigate and resolve inventory discrepancies
• Maintain accurate system records and reporting
• Identify inefficiencies and recommend process improvements
• Support implementation of SOPs and operational best practices
• Aid in scaling operations as volume grows

Qualifications

• 2–3+ years of warehouse or fulfillment experience (3PL preferred)
• 1+ years in a lead or supervisory role
• Experience with D2C fulfillment and pick/pack operations
• Familiarity with WMS systems
• Strong understanding of shipping methods (parcel, LTL, FTL)
• Ability to lead teams in a fast-paced environment
• Strong attention to detail and problem-solving skills

Physical Requirements

• Ability to lift up to 50 lbs
• Standing, walking, bending for extended periods
• Comfortable working in a warehouse environment

Preferred Qualifications

• Experience with e-commerce fulfillment in a warehouse environment
• Knowledge of lot control and regulated goods (if applicable)
• Forklift certification

Success Metrics (KPIs)

• Order accuracy rate
• On-time shipment performance
• Receiving accuracy and turnaround time
• Pick/pack productivity
• Inventory accuracy