Warehouse Lead

Position Title

Warehouse Team Lead

About the Role

Supports the Warehouse Operations Manager in ensuring the day-to-day operations of the warehouse run smoothly. Leads the warehouse team to meet operational goals, providing training and coaching to improve performance.

Responsibilities

• Lead warehouse team to meet/exceed operational goals by implementing strategic plans to drive efficiencies; utilizing key metrics to support performance and drive improvements.
• Review store product, transfer, equipment and supply requests at 2pm daily. Ensure all store requests are placed in the appropriate grid to be loaded by Ryder truck driver.
• Provide consistent feedback to the Warehouse Operations Manager and Ryder dispatcher to minimize delivery/pickup discrepancies to ensure service levels are met.
• Support the Operations Manager and Director to train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.
• Guide and provide in the moment training and provide feedback to the Operations Manager to resolve employee relation issues in a timely and effective manner.
• Conduct monthly audit and review of product/trash sent by stores to the warehouse, ensuring adherence to labeling SOP. Communicate findings to the Warehouse Operations Manager as identified.
• Ensure that all product pickups are communicated upon arrival to the Warehouse Operations Manager and stored in the designated area for review and distribution.
• Maintain cleanliness and organization of the warehouse consistently. Ensure that all equipment is operational through consistent inspection. Communicate any findings to the Warehouse Operations Manager and Director of Logistics immediately.
• Ensure that Goodwill and Ryder employees are adhering to security protocols, partnering with Ryder Senior Manager, VP of Asset Protection and Director of Logistics when necessary.
• Ensure all opening/closing security protocols are performed every shift worked. Ensure that all Asset Protection protocols are adhered to, partnering to identify internal and external Loss Prevention issues.
• Provide feedback and observations to the Operations Manager to support employee performance.
• Promote a culture that embraces growth & development build bench strength and create opportunities for career advancement.
• Deliver high performance results through effective decision-making, planning, and execution. Lead change and innovation, creating an environment that embraces change and inspires high engagement.
• Lead by example as a Goodwill NYNJ Brand Ambassador to establish mutually beneficial relationships within the communities we serve.
• Assume the responsibilities of the Warehouse Operations Manager in their absence, meeting the same level of expectation.

Requirements

• Strong Communication Skills (written and verbal) with team members, leadership teams and colleagues.
• Flexible to work all shifts (nights and weekends).
• Able to exert 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects.
• Able to remain on feet for long periods of time.
• High School diploma or equivalent.

Qualifications

• Ability to understand and implement directives.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Proven ability to drive and exceed individual and store results.
• Ability to adapt to challenges while remain professional in a constantly changing retail environment.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.