Warehouse Lead

Job Summary

Interacts with partners (client partner and common carrier representatives) to ensure superior levels of customer service
Maintains a safe work environment at all times through management of others
Supervises the day-to-day operation of assigned work groups to ensure that all partner and Capstone Logistics' requirements are met and implemented effectively
Assigns tasks to associates in a fair and equitable manner
Handles freight as required, meeting company standards and timelines while maintaining a safe work environment

Qualifications

• 1-2 years of supervisory / leadership experience in an industrial setting
• Proven experience in providing high levels of customer service to internal and external partners.
• Ability to train, coach, and mentor warehouse associates
• Excellent interpersonal and communication skills (written and verbal)
• Strong organization and prioritizing skills
• Ability to simultaneously perform multiple tasks
• Ability to solve problems and make effective decisions in a fast-paced environment
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint

Principal Accountabilities

• Ensure partner needs are met on a daily basis
• Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed
• Ensure all associates follow Capstone Logistics policies and work rules including Capstone safety work rules
• Hold weekly safety meetings and ensure associate participation
• Schedule associate shifts based on partner requirements
• Aid in the interviewing, orientation, and training of new associates
• Dock level negotiation of rates with common carrier representatives
• Supervise timely and accurate data entry for all services performed
• Comply with all administrative reporting and financial policies and procedures
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone Logistics policies and standard operating procedures

Physical Requirements

• Standing and /or walking for extended periods of time in warehouse environment (concrete flooring and changing temperatures)
• Ability to lift 50 lbs
• Computer data entry
• Ability to function in cold and hot weather environment
• Ability to be certified to operate manual or powered material handling equipment in a safe and productive manner

Education and Experience

• Associate Degree or equivalent from two-year College or technical school or two or more years related experience and/or training
• Two or more years related experience and/or training
• Equivalent combination of education and experience
• College degree is preferred

About the Company

Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.