Warehouse Help Desk Associate
ALO · Memphis, TN · 3 wk ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
- Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
- Provide technical support for Windows and Mac devices used in the warehouse
- Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
- Utilize remote support tools to assist users both onsite and at remote warehouse locations
- Perform hardware installations, configurations, and upgrades
- Diagnose and resolve escalated printer, handheld, network, and software issues
- Collaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects
- Document solutions and contribute to a shared knowledge base
- Provide remote support to other warehouse sites as needed
Requirements
- A+ Certification or proven experience in a Tier 2 support role
- Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
- Strong experience with Zebra printers and Zebra handheld mobile computers
- Experience with Windows and Mac support
- Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
- Proficient in using remote support tools (such as Datto, SDM)
- Experience with Azure administration
- Experience with Active Directory administration
- Experience with Jamf for Mac device management
- Experience with WMS (Warehouse Management Systems)
- Experience with Exchange 365 administration
- Experience supporting Zoom and Microsoft Teams
- Ability to lift 50+ pounds and walk long distances as needed
- Excellent problem-solving and customer service skills
- Strong communication and teamwork abilities
- Ability to work independently and manage time effectively
- Experience with network troubleshooting (wired and wireless in warehouse environments) preferred
- Familiarity with mobile device management (MDM) tools preferred
- Experience supporting warehouse management systems (WMS) preferred
- Exposure to enterprise-level IT tools and automation preferred
Qualifications
- Full-time onsite position in a warehouse setting
- Occasional after-hours or weekend work may be required to support operational needs
- Expected extended work periods:
- Two weeks between April and May to support seasonal operations
- One month in November to support multiple sales events
Benefits
- Comprehensive benefits package
Pay
- $20 - $25 per hour
Schedule
- Variable schedule to accommodate warehouse operations