Warehouse Fulfillment Supervisor (Thursday - Sunday)

About the role

We Ship Express is a nationwide warehousing, fulfillment, and logistics company supporting customers who sell wine, beer, and spirits. We are seeking an experienced Fulfillment Supervisor to lead warehouse fulfillment operations and support consistent, high-quality service.

Responsibilities

• Lead and supervise warehouse staff, assigning daily work to drive efficiency and quality
• Ensure all orders are fulfilled accurately, on time, and in full by prioritizing daily picking and shipping schedules
• Maintain strict quality control and safety standards throughout fulfillment and packaging processes
• Serve as the primary point of contact for key customer accounts related to fulfillment operations
• Prepare and deliver daily account status recaps to customers and internal partners
• Communicate effectively with operations, sales, and customers regarding timelines, updates, and challenges
• Identify opportunities for process improvement and proactively recommend solutions
• Oversee inventory management in partnership with internal teams, ensuring system accuracy, product condition, organization, and reconciliation
• Collaborate on check-in/check-out, settlements, and inventory control functions to support accurate and efficient operations
• Partner with the Warehouse Manager on staffing, scheduling, overtime, training, and performance development
• Train and develop team members on systems, SOPs, and independent task execution
• Prepare required operational reports and documentation
• Support policy development and ensure compliance with company procedures
• Maintain a clean, organized, and safe warehouse environment, including safety training oversight
• Lead by example and assist with order fulfillment as needed to meet deadlines
• Perform additional duties and special projects as required to support customer needs and company growth

Leadership Responsibilities

• Direct supervision of warehouse staff
• Plan, assign, and direct work activities
• Coach, evaluate, and develop team members
• Address employee concerns and resolve issues in accordance with company policy and applicable laws

Requirements

• 2–4 years of related experience in warehouse fulfillment, logistics, or distribution (wine/spirits/beverage experience a plus)
• Strong inventory control and warehouse operations knowledge
• Proven leadership and team development skills
• Excellent written and verbal communication skills
• Customer-focused mindset with proactive problem-solving ability
• Experience with WMS and warehouse software systems
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational and analytical skills with the ability to manage multiple priorities
• Ability to work independently and collaborate cross-functionally
• Certification on motorized warehouse equipment (or ability to obtain)
• Bilingual skills a plus

Qualifications

• Ability to meet physical demands of the role and follow all safety requirements