Warehouse Customer Success Position

About the role

Nellis Auction is a fast-growing online auction company that connects customers with thousands of quality items weekly. The Customer Success team ensures a positive customer experience, from initial greetings to final pickups.

Responsibilities

• Greet every customer professionally and with a positive attitude
• Schedule and manage pickup appointments as needed
• Process refunds and resolve customer concerns promptly and courteously
• Manage customer interactions to reflect Nellis Auction’s core values: Trust, Results, Transparency, Pride, and Fun
• Load customer-purchased merchandise into vehicles safely and efficiently
• Verify outgoing orders for accuracy before release
• Use handheld scanners or mobile devices to locate and confirm inventory
• Maintain organized merchandise racks and consolidation areas
• Communicate with the broader Customer Experience team to ensure timely pickups
• Aid with additional warehouse duties as directed
• Follow company procedures and safety guidelines
• Operate warehouse equipment safely and effectively

Requirements

• Two or more years of customer service experience preferred
• One to two years of warehouse or customer-facing work experience
• Strong communication skills and a genuinely positive attitude
• Self-motivated, detail-oriented, and dependable with excellent punctuality and attendance
• Basic computer and data entry skills
• Comfort working in varying weather conditions
• Bilingual candidates encouraged to apply

Physical Requirements

• Active, on-your-feet role performed both indoors and outdoors
• Lift, carry, and load items weighing up to 50 lbs regularly
• Assist with team lifts for heavier items
• Stand and walk for shifts of 10 to 12 hours
• Bend, squat, reach, and pull as needed
• Work in seasonal temperature extremes
• Have vision capabilities necessary for order verification and safe loading

What We Offer

• Competitive pay with real career growth opportunities
• Paid time off, sick pay, and holiday pay
• Paid parental leave
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with a 4% company match after one year of employment

Salary Description

$18.00 per hour with bonus incentives