Warehouse Customer Service Representative- 2nd Shift

About the role

The Customer Service Representative (CSR) at ODW Logistics handles all administrative duties relating to the receiving, storing, maintaining, shipping, and invoicing of customer inventory. This role involves direct interaction with the warehouse leadership team, employees, and customers.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g., receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers, and customers via phone, email, and face-to-face interactions
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Maintain and monitor damaged and/or on-hold products, notify vendors, and work with OFRs
• Collaborate with customers on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building, and achieving win-win outcomes
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies
• Complete daily and/or monthly customer reporting documentation
• Perform other duties as assigned

Qualifications

• 1 - 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry, and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patient and adaptable
• Ability to resolve conflicts and demonstrate technical proficiency
• Strong problem-solving and time management skills

Physical & Mental Requirements

• Continuous sitting, typing, and performing repetitive wrist motions
• Sometimes standing, walking, bending, squatting/kneeling, twisting/turning, or reaching
• Focus to see close and distant, along with depth perception capabilities

Our Values

• Respect: Give and it will be given. Treat others as we want to be treated. Respond to events with honesty, fairness, and integrity.
• Trust: Earned over time. Be clear, direct, and honest. Seek to understand and be understood.
• Team: Accomplish more together. Work hard toward a common goal. Desire to make everyone successful. Achieve the best results as a team.
• Opportunity: Realize your potential. Believe all people have significance and potential. Understand work and life are integrated and value both. Strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.