Warehouse & Customer Service Associate

About the role

If you are a forward-thinker interested in a customer focused, warehouse environment, then keep reading! We are searching for one Warehouse & Customer Service Associate to join our Regional Service Center (RSC) team at Vantage Elevation.

Requirements

• Minimum high school or GED diploma
• At least 1 year of experience in a warehouse or customer service focused role
• Previous experience working in the elevator industry is a strong asset
• Experienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems)
• Able to multi-task in a fast-paced environment and highly flexible
• Works as part of a purpose-driven team fostering excellent communication and a supportive working environment
• Ability to operate a forklift is preferred
• Ability to lift up to 50 pounds and capable of physical labor
• Must have a valid driver’s license

Duties And Responsibilities

• Maintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols.
• Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system.
• Accurately filling customer orders from pick lists
• Receiving all inventory into the designated location
• Managing and maintaining appropriate inventory levels
• Accurately cycle counting inventory at the designated location
• Placing orders for inventory as needed
• Maintaining organized and clean warehouse operations
• Customer Service
• Providing outstanding customer service to customers in-person, over the phone and via email.
• Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
• Learning part numbers and their functions.
• Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.
• Maintaining a list of money and checks given provided by customers.
• Scanning all paperwork generated for the day into our system.
• Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.
• Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.

Benefits

• Salary for Chicago based Applicants: $15.00 - $25.00 per hour – actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance/HAS401K (Company Match/Non-Elective)
• Commuter Benefits (NYC)
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Position Details

• Monday – Friday
• 7:30am – 4:00pm
• Elk Grove, IL

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values you then we invite you to apply.