Customer Service/Warehouse Associate

About the role

Dal‑Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service/Warehouse Associate. The associate will provide a variety of support, including servicing walk‑in customers, completing sales transactions, and handling material‑handling duties such as receiving, loading/unloading material, pulling/assembling customer orders, and conducting inventory checks. Daily use of forklift and/or crane equipment may be required.

Responsibilities

• Serve walk‑in customers, assist with order requirements, answer inquiries, provide samples, and guide selections.
• Complete sales transactions, accept payments, and address/resolve customer complaints, returns, and order errors.
• Process payments and receipts, reconcile daily sales reports (DSRs) and cash box, prepare bank deposits, balance petty cash, and generate performance reports.
• Update the customer master file and create vendor orders.
• Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Produce daily sales reports and prepare sales slips.
• Pull and assemble customer orders, verify outbound orders for accuracy/completeness, conduct inventory stock checks, restock and label vendor product, and maintain displays (tools, caulk, etc.).
• Move, store, and replenish material; conduct daily cycle counts.
• Receive and unload inbound material, process inbound shipments, handle stock material, process customer returns, and notify management of damaged shipments for freight claims.
• Operate forklift equipment safely.
• Maintain a clean and organized facility by sweeping, removing trash, cleaning restrooms, and performing general office maintenance.
• Observe all safety rules, report accidents, unsafe conditions, and acts to management.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent experience.
• At least 1 + year of combined customer service and warehouse experience.

Skills & Competencies

• Strong organization and time‑management abilities.
• Basic math and computer skills.
• Detail‑oriented with a focus on customer service.
• Safety‑conscious mindset.

Physical Requirements

• Regularly stand, use hands, and reach with arms; walk, stoop, kneel, crouch, or crawl.
• Ability to lift 15–30 lb regularly; occasional lifts up to 70 lb (team lift required for items > 36 inches or > 70 lb).
• Close vision, peripheral vision, and ability to adjust focus.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Career advancement opportunities in a creative, growth‑focused environment.
• Support for U.S. military, veterans, and their families; active military, transitioning service members, and veterans are strongly encouraged to apply.
• Equal Opportunity Employer committed to inclusion of individuals with disabilities and veterans.