Warehouse & Customer Admin

Key Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Respond to customer inquiries via phone, email, and in person.
• Ensure high levels of customer service and satisfaction.
• Collaborate with internal and external teams to resolve issues and fulfill orders efficiently.
• Perform order entry, stock reporting, and data input using various inventory management systems.
• Generate and communicate reports to customers.
• Support inventory management and cycle counting activities.
• Maintain and track stock levels across multiple warehouses.
• Monitor and manage stock levels across multiple warehouses.
• Track and coordinate incoming and outgoing shipments.
• Manage lead times and communicate updates to stakeholders.
• Process and archive delivery documents in the ERP system.
• Cook up and coordinate production and special orders requiring kitting or assembly.
• Identify and escalate issues affecting service levels or inventory accuracy.
• Develop product knowledge and understand customer-specific requirements.

Required Skills & Experience

• Previous experience in a similar warehouse or customer support role.
• Strong customer service orientation with a proactive mindset.
• Excellent time management and organizational skills.
• Effective communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with ERP/WMS systems (SAP, Maximo, etc. preferred).
• Familiarity with spare parts, machine parts, or technical products is a plus.