Warehouse Counter Associate

Duties and Responsibilities

• Interact with internal and outside sales people, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Aid in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Daily loading and unloading of products.
• Receive, inspect and stock all merchandise.
• Verify all items received to items ordered for accuracy.
• Pick and verify orders for customers and prepare orders for shipment as needed.
• Aid in physical inventory and inventory control.
• Appropriately use and maintain OF device.
• Provide excellent customer service to external customers.
• Ensure grounds and warehouse are kept neat, orderly, and safe for employees and customer traffic.
• Adhere to all safety requirements relevant to one’s regular job duties.
• Wear appropriate PPE.
• Perform other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.

Preferred Qualifications

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• 6 months Warehouse experience including forklift operation.
• Bilingual (Spanish) preferred.

Work Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

Demand Frequency: Sedentary – Lifting 0-10 pounds Frequent Light Lifting – 10-20 pounds Frequent Moderate Lifting – 20 to 50 pounds Occasional Heavy Lifting – 50 to 100 pounds Occasional Pulling/Pushing, Carrying Occasional Reaching or working above shoulder Frequent Walking Frequent Standing Occasional Sitting Occasional Stooping Occasional Kneeling Occasional Repeated Bending Occasional Climbing Occasional Desk Work/Computer use/Telephone use Frequent Other – Talk, Drive, visit customers etc. Occasional Use of OF Device/Technology Frequent EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of Requirements merit, qualifications and competence.