Warehouse Coordinator

Who We Are

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds.

The Role

The Warehouse Coordinator is a detail-oriented, service-minded team member responsible for supporting daily administrative and operational functions within our Life Sciences fulfillment centers. This role ensures timely communication and follow-up with clients, maintains compliance documentation, coordinates site activities, and supports facility operations to ensure an efficient, compliant, and welcoming workplace.

What You’ll Do

• Serve as the main point of contact for incoming client communications specific to site operations.
• Acknowledge receipt of emails, respond promptly, and ensure timely resolution or follow-up.
• Track and manage completion of all tasks or requests related to client correspondence.
• Maintain accurate and organized documentation, including MSDS sheets, regulatory forms, and audit records.
• Create and delete user profiles in MasterControl and support other compliance systems as directed.
• Schedule and track preventive maintenance (PM) activities for site equipment.
• Support receiving, inventory, or cycle count activities as needed.
• Schedule inbound/outbound trucks and coordinate related documentation.
• Run and distribute daily operational reports (e.g., timeclock, labor, or temperature logs).
• Keep site temperature monitoring systems visible and alert-ready at all times.
• Auxiliary support other warehouse or administrative tasks as needed to ensure smooth operations.
• Assist leadership with ad hoc reporting, expense tracking, and data entry.

Who You Are

• A proactive and dependable professional with strong attention to detail.
• A communicator who can confidently handle email and phone correspondence with government representatives.
• A collaborative problem-solver who thrives in a fast-paced, regulated environment.
• A team player who enjoys both administrative and hands-on operational work.

What You’ve Done

• 2+ years of experience in administrative or coordination roles within a warehouse, manufacturing, or fulfillment environment.
• 2+ years of experience in a client facing customer service role responding to customer issues and inquiries via phone/email/chat.
• Must have proficient Excel experience (creating formulas, inputting data, creating spreadsheets).
• Experience managing communications and documentation for government or regulated clients preferred.
• Demonstrated organizational and time management skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Strong written and verbal communication skills.

Nice to Haves

• Experience in Life Sciences, pharmaceutical, or regulatory compliance contracting environments.
• Familiarity with MasterControl or other document management systems.
• Intermediate to advanced Spanish language skills.