Warehouse Clerk

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

This position is fully operational and warehouse-based, requiring 100% on-site participation.

Responsibilities

• Perform administrative support activities for assigned operational areas or shifts, including maintaining documentation and filing systems in accordance with Standard Operating Procedures (SOPs).
• Serve as a key point of contact for customers and employees by addressing inquiries related to shipment status, product shortages, carrier pickup issues, damage claims, and export order processing through the Automated Export System (AES).
• Investigate and resolve discrepancies, partner directly with customers to address concerns, and assist with processes related to the handling of faulty or defective units.
• Manage Warehouse Management System (WMS) transactions, maintain operational metrics, and provide backup support to the local team to ensure efficient day-to-day operations.

Requirements

• High School diploma or equivalent
• 2+ years customer service experience working in a warehouse
• Knowledge of order management systems or Manhattan
• Knowledge of Excel (can maintain complex spreadsheets)
• Analytical skills and excellent knowledge of Microsoft Office (Advanced Excel knowledge), SQL, etc.
• 5+ years of experience in warehouse operations
• Good communication & customer handling skills
• WMS/SAP knowledge

Benefits

• Competitive total rewards package including health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles
• Opportunities for excellent training programs and career mobility

Pay

Base wage is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.