Warehouse Clerk

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

About the role

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Responsibilities

• Customer Service
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
  • Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick-up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.
• Other Duties (Site Specific)
  • Other clerical duties, including backup support as assigned.
  • Performs other duties as assigned.
  • Work overtime as dictated by business whether mandatory or voluntary.

Requirements

• Must have a high school diploma or general education degree (GED).
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months (can range from mild to moderate).

Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).
• English (reading, writing, verbal).
• Basic mathematical skills.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Good verbal and written communication skills.

Preferred Qualifications

• Previous customer service experience including phone calls and operating office equipment.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and standing.
• Constantly: Sitting.
• Ability to lift/carry and push/pull 11-20 pounds.
• Reach above shoulder, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Pay

The expected base pay range for this position is $25.20 per hour. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Comprehensive benefits program including:
  • Medical, prescription, dental, vision, and life insurance.
  • Flexible spending accounts (FSAs) and health savings accounts (HSAs) for eligible plans.
  • Short- and long-term disability coverage.
• Wellness resources, Employee Assistance Program (EAP) services, and other support benefits.
• Financial benefits including participation in the DSV 401(k) plan with company matching contributions of up to 5%.
• Paid time off programs and paid company holidays (specific PTO and leave programs may vary by location and division).