Warehouse Associate, OperationsNew Chicago, IL

About the role

Chowbus is a leading Asian restaurant technology SaaS platform with deep roots in the North American market. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere. The Warehouse Operations Associate plays a key role in driving our operational efforts in the Restaurant Technology business, working on-site at our HQ warehouse to manage inbound/outbound shipments, inventory, and logistics coordination with over 20 cities, ensuring a world-class post-sales experience for our merchants.

Responsibilities

• Shipping: picking, packing, and fulfilling orders using WMS and multiple shipping software
• Receiving: cycle counting, accepting, checking, and recording incoming goods from suppliers before storage
• Pre-setting equipment before it is stocked into inventory
• Maintaining a clean and organized warehouse by resetting stations, disposing of garbage/recycling, and returning inventory to designated locations
• Handling materials with care to prevent damage and ensure safety within the warehouse
• Creating RMA labels and checking returned equipment back into inventory
• Communicating with different departments regarding shipping orders and receiving RMAs

Requirements

• 0–3 years of warehouse or operational experience, including fulfillment, picking, packing, labeling, cycle counting, and operating pallet jacks or electric pallet jacks (forklift experience not required)
• Bilingual proficiency in English and Mandarin preferred
• Bachelor’s degree in a relevant field preferred
• Familiarity with the Google interface preferred
• Strong organizational and project management skills
• Ability to manage time and prioritize effectively
• Clear communication with different stakeholders
• Ability to learn technical aspects of POS-related hardware and software
• Flexibility to learn new systems and adapt to changing priorities in a fast-paced environment
• Experience using inventory management systems to track, manage, and maintain accurate inventory records
• Strong teamwork and collaboration skills
• Detail-oriented with a focus on accuracy and organization
• Familiarity with Salesforce is a plus

Work Conditions

• Ability to sit and work at a computer for extended periods
• Ability to stand and walk for extended periods
• Regularly lift, move, and carry equipment weighing up to 50 lbs
• On-site position located in the Chicago Chinatown area

Benefits

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Pay

Hourly pay is $20 to $23.