Warehouse Associate | Buffalo, NY

About the role

Our Buffalo location is looking for a Warehouse and Customer Service Associate to join the team. This hands‑on role blends warehouse work with customer‑facing support, so no two days look exactly the same. You will pull orders, keep inventory and warehouse space organized, make local deliveries in a company van, and assist customers at the counter and over the phone when needed. The role is ideal for someone who stays busy, takes pride in detail, and is reliable for both customers and coworkers.

Responsibilities

• Pull orders in the warehouse and assist with loading and unloading trucks.
• Make local deliveries in a company van.
• Maintain inventory accuracy and keep the warehouse organized and orderly.
• Back up counter service representatives by assisting customers over the phone and in person as needed.
• Calculate and convert measurements accurately when pulling and quoting material.
• Support the broader Buffalo team wherever an extra set of hands is needed.

Requirements

• Self‑motivated with the ability to work well with minimal supervision.
• Comfortable multitasking and shifting between warehouse work and customer support.
• Solid general math skills, including calculating and converting measurements.
• Strong interpersonal and telephone skills with a customer‑first mindset.
• A clean, active driver’s license (required for driving the company van).
• Forklift experience preferred but not required.
• Dependable, team‑oriented, and willing to jump in wherever needed.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and move throughout the warehouse for the duration of the shift.
• Comfortable working in a warehouse environment with varying temperatures.

Schedule

Full‑time, on‑site position working 7:00 AM to 4:00 PM, Monday through Friday. Occasional overtime may be required based on business needs.

Pay

Competitive hourly pay of $18.00 – $22.00, based on experience.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and paid holidays.
• Supportive team environment where your work is seen and appreciated.
• Room to grow with a company that promotes from within.