Warehouse Associate

About the Opportunity

Owned and operated by USC, the USC Bookstores are a thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales. We are seeking a Warehouse Associate to join our rapidly growing team. As the Warehouse Associate, you will uphold our commitment to extraordinary customer service by receiving, processing, and delivering all Bookstore orders and merchandise.

Accountabilities

• Unloads and examines incoming deliveries. Matches invoices to receiving documents and appropriately reports and records any damage or discrepancies.
• Inputs merchandise data into inventory management system. Operates inventory control devices such as merchandise scanners, cash registers, and credit card terminals.
• Assembles and fills orders placed by the bookstore departments and satellite stores. Prepares shipping documentation, and packs and ships outgoing merchandise.
• Organizes and stocks merchandise and inventory in designated warehouse locations. Drives forklift and operates pallet jack and hand truck to move merchandise intra-warehouse.
• Regularly reviews email to timely respond to merchandise transfer requests. Communicates with external vendors regarding packing lists, discrepancies, deliveries, and returns. Responds verbally and/or in writing to merchandise queries. Forwards incoming mail to bookstore departments and satellite stores.
• Drives warehouse vehicles, including but not limited to, delivery vans, large passenger vans and up to 26-foot truck, for deliveries and events. Sets up offsite event locations. Prepares and replenishes merchandise kiosks for offsite events.
• Prepares invoices in batches for processing and payment by accounting. Maintains invoice files. Communicates with accounting regarding invoice payments and discrepancies.
• Works various external events as part of the offsite events team. Processes cash and credit card transactions. Answers customers merchandise queries. Assists with loss prevention efforts.
• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Qualifications

• Education: High School Diploma.
• Experience: 1 year.
• Expertise: Shipping, receiving, and delivery experience.
• Must be able to communicate effectively in English.
• Experience with forklift (forklift certification required).
• Valid CA driver's license.
• Strong attention to detail.
• Basic math and computer skills.
• Knowledge of safety standards and procedures.
• Customer service experience.
• Ability to lift up to 50-60 pounds.
• Ability to safely drive a forklift (forklift certification required).
• Valid California driver's license with University approved driving record.
• Ability to drive at least a 26 foot (up to 26,000 lbs.) truck.
• Ability to walk and stand for long periods of time, bend, stoop, climb, lift, push, and pull.
• Ability to withstand temperatures in a typical warehouse environment.
• Must be computer literate, with basic knowledge of Microsoft Word and Excel.
• Ability to work a flexible schedule including nights, weekends, and offsite events.

Preferred Qualifications

• 2 years of experience.
• Ability to provide direction to student and/or temporary workers.

Pay

The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.