Warehouse Associate

Role Overview

Puffy, a market-leading, nine-figure D2C brand and Top 5 US mattress brand with over $1 billion in sales, is hiring a Warehouse Associate to own the full cycle of warehouse operations out of our North Hollywood facility, covering receiving, inventory, order fulfillment, staging, and shipping, reporting directly to the Warehouse Manager. This role exists to keep accurate product moving at the pace the daily production pull demands, building the count discipline and clean WMS records that let the rest of operations rely on what is on hand without stopping to recount it.

About the role

The scope is scarce: very few Warehouse Associates hold simultaneous responsibility for receiving verification, powered equipment operation, order fulfillment, bundle assembly and returns processing, and inventory accuracy, with a direct line to the Warehouse Manager and no layers in between.

Your first 12 months:

• Operate sit-down and stand-up forklifts, pallet jacks, and hand trucks across the full floor
• Pick, pack, and stage to daily quota and accuracy target
• Verify incoming shipments against purchase orders and raise discrepancies directly
• Assemble promo bundles and rebox returned product to established procedure
• Own cycle counts, FIFO stock rotation, and putaway accuracy
• Run the RF scanning and WMS transactions that feed the daily production pulls
• Shape the future of warehouse operations at Puffy, where the accuracy of this floor is what every shipped order depends on

The Problems You'll Own

Primary: Accuracy that holds at speed

The systems are already in place: a WMS and RF scanners track every unit, established SOPs govern bundle assembly and returns reboxing, and the daily production pull sets the quota before the shift starts. What no system does on its own is hold the count when volume climbs — a miscount at receiving, a wrong SKU inside a promo bundle, or a return put back without inspection becomes a customer's problem days later, and by then it's expensive to trace. The problem is keeping speed and accuracy from trading against each other.

Secondary: A floor whose records can be trusted without a recount

Cycle counts, putaway records, and the daily materials-moved log are how the rest of operations knows what is actually on hand. When those records are clean and current, a discrepancy gets caught on the dock instead of at fulfillment. What gets built here is a floor where the number on the screen and the number on the rack are the same number.

Career Accelerator

Growth path from here is Senior Warehouse Associate → Warehouse Lead. What takes 4-5 years elsewhere happens in 1-2 here.

We've been AI-first since December 2023: every pick, putaway, and cycle count is RF-scanned straight into the WMS, and that scan data is what builds the daily production pulls this floor runs on rather than a manual count sheet. Catching the short shipment, the damaged pallet, or the number on the screen that doesn't match what's on the rack is judgment that stays yours.

What You'll Need

• 1+ year of warehouse experience (picking, packing, staging, shipping/receiving) or minimum 6 months with demonstrated forklift proficiency
• Forklift certification or verifiable sit-down/stand-up forklift operating experience
• Familiarity with RF scanners and warehouse management systems (SAP, Oracle, Manhattan, or similar)
• Working knowledge of OSHA-aligned safety practices: proper lifting technique, PPE use, hazard awareness
• Ability to lift 50 lbs repeatedly, stand for full 8-hour shifts, and work in non-climate-controlled environments
• Strong reliability and attendance record
• Basic math and counting accuracy
• High school diploma or equivalent

Good-to-Have

• Experience with Bendi/Flexi articulating forklifts
• Familiarity with electric and propane-powered equipment
• Prior experience with returns processing or bundle/kit assembly

Puffy DNA

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Be AI-First: Daily multi-turn AI conversations challenge your assumptions.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Compensation & Benefits

Compensation

• Total Annual Package: Up to USD $58,568 + comprehensive benefits (Base salary + monthly performance bonus of up to 10% of base)
• Base: $21.00 – $23.50 USD/hour
• Annual salary review every January

Health & Protection

• Comprehensive medical, dental, and vision insurance

Time Off

• Generous Paid Time Off (PTO) + US public holidays

Work Environment

• AI-First organization with access to AI-native tool stack
• North Hollywood office, state-of-the-art, walkable downtown NoHo
• Up to $5,000 annual learning budget for courses and certifications
• International team collaboration, 16+ nationalities in one office. Your assumptions get challenged daily.

Rewards & Recognition

• Eligibility for selection to the Leaders Club, an elite recognition program featuring premium wellness memberships, exclusive networking with senior leadership, and annual leadership retreats
• Eligibility for nomination as 'We Are' Champion of the Month, monthly recognition with gift vouchers and company-wide celebration for exceptional contributions

Other Benefits

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year
• Puffy product discount up to 50%