Warehouse Associate

Responsibilities

• Receive, process, and fulfill customer orders accurately and in a timely manner.
• Track all orders via the company’s delivery and order management software.
• Maintain accurate records of shipments, returns, and inventory adjustments.
• Manage inbound phone calls and online customer inquiries in a professional manner.
• Process returns and resolve customer concerns promptly and professionally.
• Support shipping, receiving, and general warehouse organization to maintain operational standards.
• Prepare and ship equipment, merchandise, and materials for company events.
• Aid in loading, unloading, transporting, and organizing event materials.
• Support the setup, breakdown, and overall presentation of merchandise booths at designated events.
• Perform sales duties at events, including assisting customers, processing transactions, and maintaining accurate on-site inventory counts.
• Represent the company professionally during all warehouse and event interactions.
• Adhere to company policies, procedures, and safety standards.
• Support additional operational initiatives and ad-hoc projects as needed.

Qualifications

• High School diploma or GED equivalent preferred.
• Prior experience in warehouse, fulfillment, logistics, retail, or customer service environments preferred.
• Ability to communicate effectively in English; Spanish is a plus.
• Strong interpersonal, organizational, and technical skills.
• Proficiency with database software, internet software, order processing systems, spreadsheet software, and word processing software.
• Demonstrated problem-solving ability and sound judgment.
• Ability to adapt to changing priorities and manage competing demands effectively.
• Consistent attendance and punctuality.
• Demonstrates integrity, professionalism, and ethical conduct.
• Ability to stand, crouch, bend, and lift objects up to 60 pounds throughout a standard workday.
• Valid driver’s license required. Must be able to operate company vehicles when necessary and maintain a driving record that meets company insurance eligibility requirements.
• Forklift certification is a plus.

Benefits

• Medical, dental, and vision for employees and their dependents.
• Paid Time Off policy that increases based on tenure with the company.
• Employee Assistance Program through Mutual of Omaha.
• 401k with company match.
• Pet Insurance through MetLife for your 10X pets.
• Company Paid Employee wellness initiatives through BeyondMed.
• Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing.
• Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so).

About the Role

This position plays a critical role in ensuring operational efficiency, accurate order processing, and a high-quality customer experience. The ideal candidate is detail-oriented, adaptable, and capable of multitasking in a fast-paced warehouse and event-driven environment.