Warehouse Associate - 3PL

About The Role

Location: Phillipsburg, New Jersey
Status: Full-Time / 100% On-Site
Compensation: $65,000 - $70,000 / annually

Responsibilities

• Maintain accurate and up-to-date receiving logs, ensuring all inbound shipments have valid ASNs and are processed within expected timelines.
• Escalate issues related to missing ASNs, UPC discrepancies, receiving delays, or any issues preventing the warehouse from processing shipments.
• Help prioritize inbound ASNs to support timely receiving and inventory availability.
• Maintain and update inbound projections with the warehouse team to support planning ahead of high-volume inbound periods.
• Monitor and report inventory discrepancies, shortages, damages, or receiving issues.
• Document damaged shipments and communicate findings to the appropriate teams.
• Communicate QC requirements to warehouse teams, ensure proper follow-up, and provide updates back to HQ.
• Cook up and oversee the executions of special projects and timelines.
• Share B2C and B2B projections to ensure the warehouse is properly staffed and prepared during peak periods.
• Monitor daily outbound productivity and ensure shipping goals are being met.
• Review daily “suspended status” order reports to ensure inventory accuracy and identify fulfillment issues.
• Review daily B2C Aged orders report and help drive timely resolution.
• Identify and communicate operational risks or issues that may impact deadlines.
• Review and communicate special packaging requirements for outbound shipments.
• Verify the accuracy of shipment details and transportation updates shared by the 3PL with HQ.
• Cook up and assist in resolving delivery issues with truck carriers.
• Serve as a key point of contact between HQ and the 3PL warehouse partner.
• Collect, organize, and analyze operational data to create productivity and performance reports.
• Maintain Excel trackers, reporting tools, and operational dashboards.
• Utilize Tableau reports to identify trends, operational gaps, and improvement opportunities.
• Prepare weekly and monthly operational summaries for leadership.
• Present operational updates, reporting, and action plans during team meetings.
• Travel to HQ once per month for meetings and cross-functional collaboration.

Requirements

• 2 - 3 years of warehouse administrative / operations experience.
• 2+ years of handling 3PL.
• 2+ years of inventory management and logistics preferred.
• Proficiency in Microsoft Excel required, including Pivot Tables, formulas, and data analysis.
• Experience working with Tableau or similar reporting tools preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Comfortable presenting operational updates and reporting to teams and leadership.
• Ability to manage multiple priorities in a fast-paced environment.