Warehouse Assistant Manager

About the Role

Perform all management tasks in the absence of the manager. Assist the manager in planning and training, as well as daily operations of the assigned warehouse, outlet, and recycling center. Present a professional image to set an example for staff and play an active role on the management team. Serve as "Supervisor in Charge" of the entire facility at times. Ensure Easter Seals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training in all aspects of Goodwill is required.

Assistant Managers are expected to maintain professional boundaries with staff, participants, and the public, especially when promoted from within. Supervise outlet and warehouse staff to meet goals and ensure a high level of guest and donor service. Perform duties according to established Best Practices and assist with retail and production operations to achieve maximum sales potential.

The Goodwill warehouse and outlet operate under changing and unpredictable circumstances, particularly regarding the flow of salvage and the need to efficiently move product through the outlet and recycling system. This position requires responsiveness, initiative, and the ability to adapt to shifting priorities.

Responsibilities

• Supervise outlet and warehouse staff to ensure goals are met.
• Ensure a high level of guest and donor service.
• Assist with retail and production operations to maximize sales potential.
• Respond to changing priorities and unpredictable circumstances in warehouse and outlet operations.
• Model professional boundaries with staff, participants, and the public.
• Enforce Easter Seals-Goodwill policies and procedures.

Requirements

• Sensitivity to guest needs and wishes.
• Ability to work effectively with people with disabilities or other special needs (preferred).
• Computer experience, including internet use and proficiency in various software applications.
• Experience with profit and loss, sales, or cost management accountability (preferred).
• Strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Ability to read, write, and speak English to communicate with staff and guests.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Able to go up and down steps.
• Able to stand and walk for the entire shift.
• Tolerance of extreme changes in temperature and humidity.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• Occasional overnight travel and weekend work (if applicable).
• Must have reliable transportation, a good driving record, a valid driver’s license, and proof of personal vehicle insurance.
• Must pass a DMV check.
• All positions require the completion of a background check; having criminal convictions does not automatically bar employment.

Qualifications

• High school diploma or equivalent.
• 0-2 years of retail or comparable management experience.

Benefits

• Comprehensive and competitive benefits package, including medical, vision, and dental insurance.
• Voluntary benefits.
• Paid Time Off (PTO).
• 401(k) retirement plan with up to 4% employer contribution.
• Tuition assistance.
• Flexible Spending and Health Savings Accounts.
• 10% discount on ESGW services.
• Employee wellness program.
• 30% discount at Goodwill stores.

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.