Warehouse Area Manager

About the role

The Area Manager plays a critical leadership role in overseeing warehouse operations, driving team performance, and ensuring production goals are consistently met. This role is primarily focused on leadership, decision-making, and team management, with less than 50% of time spent in direct production work.

Role Purpose

The Area Manager is responsible for the day-to-day management of warehouse operations and direct supervision of assigned teams. This role ensures operational efficiency, high-quality standards, and workforce performance through leadership, coaching, and data-driven decision-making. The Area Manager operates with a high degree of autonomy, making real-time decisions related to staffing, workflow, and performance while escalating only when necessary.

Who This Role Is For

• Have proven experience leading and developing teams
• Are comfortable making operational decisions in real time
• Thrive in fast-paced, high-volume environments
• Take ownership of both people performance and business outcomes
• Confident delivering feedback, coaching, and accountability
• Interested in growing into higher-level operational leadership

Key Responsibilities

• Operations & Process Ownership
• Own production processes and operational outcomes for assigned team(s)
• Provide leadership and direction across functional areas such as breakdown, laundry, picking, tailoring, packing, and shipping
• Independently oversee day-to-day operations, making real-time decisions to meet production targets
• Manage staffing, workflow prioritization, and labor allocation
• Collaborate with Warehouse Manager(s) to refine workflows and improve efficiency
• Ensure consistent adherence to SOPs, safety, and quality standards

Team Leadership & People Management

• Directly supervise at least two full-time employees on an ongoing basis
• Provide ongoing coaching, feedback, and development to team members
• Deliver formal performance feedback and contribute to performance reviews
• Address performance concerns and initiate or support disciplinary actions
• Foster a culture of accountability, professionalism, and continuous improvement
• Develop employees to improve performance and prepare for advancement opportunities

Hiring & Talent Management

• Actively participate in hiring processes, including interviewing and evaluating candidates
• Provide recommendations on hiring, promotions, and terminations that are relied upon in final decisions
• Support onboarding and integration of new team members
• Build and maintain a strong talent pipeline within the operation

Performance Management & Accountability

• Measure and manage operational performance using data and KPIs
• Drive accountability for productivity, quality, and efficiency goals
• Identify performance gaps and implement corrective actions
• Ensure accurate reporting and tracking of operational metrics

Continuous Improvement

• Identify inefficiencies and implement process improvements
• Partner cross-functionally to resolve operational challenges
• Leverage data and technology to improve decision-making and outcomes
• Promote a mindset of continuous improvement across the team

What Success Looks Like

• Teams consistently meet or exceed productivity, quality, and efficiency targets
• Strong employee performance driven through coaching and development
• High retention and engagement within assigned teams
• Effective hiring decisions and talent development outcomes
• Operational issues are identified and resolved proactively
• Consistent execution of SOPs, safety, and quality standards
• Data-driven decision-making improves workflow and output

Requirements

• Proven leadership experience in a fast-paced environment with direct supervision responsibilities
• Experience managing employee performance, including coaching, feedback, and disciplinary actions
• Experience participating in hiring processes, including interviewing and candidate evaluation
• 2+ years of warehouse operations experience or equivalent in logistics/fulfillment
• Demonstrated ability to lead a team and drive operational results
• Strong communication skills, both verbal and written
• Proven track record of developing employees and improving performance
• Ability to make decisions related to staffing, workflow, and prioritization
• Comfortable using technology and operational systems
• Able to perform physical tasks as needed (lifting, bending, etc.)
• Able to lift up to 20 pounds, with or without reasonable accommodation
• High school diploma or equivalent
• Reliable transportation
• Able to pass a criminal background check

What We Offer

• Climate-controlled work environment
• Leadership development opportunities
• Career growth within operations
• Supportive leadership and team-oriented culture
• High employee satisfaction