Warehouse Agent

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. With over 130 years of experience, we support more than 20,000 customers worldwide across 500 sites in 27 markets, with a forwarding network spanning 150 countries. We are proudly part of Japan Post.

About the role

The Warehouse Agent is responsible for operational functions within the warehouse, including Shipping and Receiving, inbound/outbound deliveries, pick and pack, and other tasks. This role involves regular communication with carriers, the local transportation group, and receivers.

Responsibilities

• Performs one or more warehouse operational functions (pick, pack, wrap, and load orders for customers).
• Receives and stows product while ensuring inventory accuracy.
• Unloads/loads trucks or containers, including building and breaking down ULDs.
• Schedules inbound deliveries using Advance Ship Notices.
• Works within established SOPs, scientific methods, and adheres to quality guidelines.
• Demonstrates proficiency in several areas or specialized warehouse operations.
• Accurately and efficiently performs assigned operational tasks.
• Operates material handling, packaging, and warehouse equipment.
• Performs specialized warehouse operations within facility guidelines.
• Demonstrates effective oral and written communication skills.
• Conducts weekly, monthly, and annual cycle counts.
• Completes other duties and tasks as assigned by management.

Requirements

• High School Diploma or GED.
• Minimum of two to five (2–5) years of experience in a warehouse or logistics environment.
• Past or current Forklift Certification.
• Experience in a fast-paced warehouse or production logistics environment (preferred).

Skills

• Technical: Proficiency in an automated warehouse environment, working knowledge of WMS technologies, material handling equipment, and MS Office Suite.
• Organizational: Highly organized, methodical, and detail-oriented.
• Analytical: Critical thinking to identify strengths, weaknesses, opportunities, and risks, with the ability to propose alternative solutions.
• Communication: Strong written and verbal communication skills, with a professional business demeanor.
• Customer Focus: Problem-solving skills with a strong customer orientation.
• Work Ethic: Ability to work effectively in a high-pressure environment, multi-task, and work independently.
• Time Management: Ability to establish priorities and manage time efficiently.
• Human Relations: Self-motivated, ability to self-manage, and strong interpersonal skills.

Physical Demands

• Work is performed while standing, sitting, and/or walking.
• Ability to occasionally lift up to 50 lbs.
• Ability to stand for 8–10 hours per day.
• Requires effective communication using speech, vision, and hearing.
• Ability to use hands for simple grasping and fine manipulations.
• Exposure to moving machinery, temperature/humidity changes, dust, fumes, and gases.
• Ability to perform repetitive motions and move or position self to reach, lift, climb, balance, stoop, and crouch.
• Ability to read PC screens, detect color coding, and read fine print or normal type size.

You must be entitled to work in the United States of America and be prepared to undertake pre-employment checks, including a criminal history check and medical.