Warehouse Administrative Assistant

About the Role

The Administrative Assistant provides expert operational and customer services to Aldenbridge Medley customers, clients, and staff. This position supports the operations of the Warehouse and Motor Pool teams through a wide range of administrative duties.

Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Schedule inbound and outbound orders with carriers.
• Enter client orders either manually or by computer.
• Answer telephones, direct calls, and take messages.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Operate office machines, such as photocopiers, scanners, voice mail systems, and personal computers.
• Compute, record, and proofread data and other information, such as records or reports.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Review files, records, and other documents to obtain information to respond to requests.
• Deliver messages and run errands.
• Inventory and order materials, supplies, and services.
• Complete work schedules, manage calendars, and arrange appointments.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers.
• Act as Front Desk representative for clients and staff, providing accurate and updated information, receiving, screening, and solving or redirecting inquiries.

Requirements

• Minimum 1+ years of experience in customer service, order processing, or a similar role.
• Intermediate knowledge of Google Workspace and Microsoft Office (Excel preferred).
• Logistics or wine industry background is a plus.
• Solid oral and written communication skills.
• Strong attention to detail.
• Composure, integrity, and tactfulness.
• Ability to integrate information and manage resources effectively.
• Ability to prioritize and order tasks to maximize efficiency.
• Team player mentality.
• Bilingual (Spanish) is a plus.

Physical Requirements

• Able to sit for extended periods.
• Able to hear and speak clearly by phone.