WARD CLERK

Key Responsibilities

• Understands that the Resident and family are central to all departmental activities, services and decisions
• Establishes and maintains working relationships and performs all work in keeping with the Mission, Vision, Values and philosophy of resident centered care of the RK Mac Donald Nursing Home
• Serves as a positive role model as a partner in the provision of care and support of our Residents, and represents the home in a positive, professional, efficient and confidential manner

Clerical

• Plans and implements the clerical needs of the nursing care areas in consultation with care staff
• Establishes, maintains and updates Residents charts, forms and other related documents
• Ensures Administrative Assistant receives “Notification of Room Change” form
• Ensures Residents charts are correctly identified by Name, Physician, Room Number, Allergies and Life Care Directive
• Ensures charts of Residents who are deceased, transferred or discharged are disassembled and forwarded to the Executive Administrative Assistant
• Prepares required photocopies, faxes and operates a variety of office equipment
• Fills out and distributes office supplies to all care areas
• Checks calendars daily for appointments and makes arrangements as necessary
• Faxes schedules of Doctors visits to appropriate office
• Organizes bi-yearly pharmacy re-orders
• Ensures all Residents provincial health and EMO cards are present and current
• Facilitates/completes the renewal of provincial health cards

JOHS (Safety)

• Contributes to a safe work environment by observing all procedures and safe work practices
• Recognize and report any OH&S hazards, incidents and or near misses to care area licensed staff
• Completes Hazard Requisitions

Staffing

• On weekends and holidays responsible for replacing nursing sick call-ins

Front Office Reception

• On weekends and holidays, may be required to provide a front-office presence to provide directional assistance to families and visitors

Competencies Required

• Competent in using various computer software packages, Excel, Word and Microsoft Office
• Excellent communication and interpersonal skills
• Excellent attention to detail
• Excellent organizational skills and the ability to meet to deadlines
• Demonstrated knowledge of medical terminology
• Demonstrated professional / positive behavior
• Data entry is accurate
• Excellent customer service orientated with a professional and friendly approach
• Display a proactive manner and ability to multi task

Education Required

• Minimal grade 12/GED
• Medical Terminology Course
• Basic Computer skills and experience with emails

Experience Required

• Preferably 2 years previous experience within a LTC or hospital environment