War Hazard Recovery Claims Examiner - Federal Workers Compensation

About the role

Join us as a War Hazard Claims Examiner to grow your career at the forefront of Federal Workers Compensation insurance. Our Claims teams deliver consistent technical excellence and showcase our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

Responsibilities

• Review, investigate, and manage War Hazards Compensation Act (WHCA) claims in compliance with federal regulations, contractual obligations, and company policies.
• Evaluate claim documentation, including medical records, employment records, incident reports, and insurance policies, to determine eligibility for recovery under the War Hazards Compensation Act and pursue reimbursement opportunities when appropriate.
• Partner with employers, legal counsel, government agencies, vendors, and medical providers to obtain necessary documentation, address claim discrepancies, and support timely claim resolution.
• Verify the accuracy of benefit calculations, reimbursement amounts, and recoverable expenses to ensure appropriate claim outcomes.
• Maintain detailed and organized claim files, documenting investigations, decisions, supporting evidence, and claim activity throughout the lifecycle of the claim.
• Ensure all claim information meets AIG standards for data quality, accuracy, and integrity.
• Identify claim trends, emerging patterns, and opportunities for process improvement to enhance operational efficiency and drive positive business results.

Requirements

• Strong claims investigation, research, and analytical skills.
• Experience with recovery and reimbursement processes is preferred.
• Working knowledge of workers' compensation claims, including applicable legal, regulatory, litigation, and procedural requirements.
• Familiarity with the Defense Base Act (DBA) is preferred but not required.
• Exceptional attention to detail and commitment to accuracy.
• Proven case management, time management, and organizational skills.
• Critical thinking and problem-solving skills, with the ability to identify issues, evaluate options, and implement practical solutions.
• Excellent written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Innovative and forward-thinking mindset, with a passion for identifying opportunities to improve processes and enhance operational effectiveness.
• Proficiency in claims management platforms and Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to support business objectives through timely completion of weekly, monthly, ad hoc reporting, and special project assignments.
• Self-motivated team player who can work independently while contributing to a collaborative and results-driven environment.

Benefits

At AIG, our people are our greatest asset. We offer a comprehensive Total Rewards Program that extends beyond time spent at work to focus on your health, wellbeing, financial security, and professional development.

• Health and wellbeing benefits
• Financial security programs
• Professional development opportunities

Work Environment

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

We are committed to creating a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.