Walton Classroom Tech Support

Summary of Job Duties

The Classroom Technology Support Technician provides frontline support for classroom technology in WCOB, WJWH, RCED, JBHT, BREW, and the McMillon Studio in HAPG. This is a hands-on role ideal for current university students who are reliable, tech-savvy, and comfortable assisting faculty and instructors in live classroom settings. Technicians are responsible for ensuring technology in classrooms functions properly and for providing in-person assistance with audiovisual, projection, and computer systems when issues arise.

Full training and ongoing support will be provided — no prior technical experience is necessary, just a willingness to learn and the confidence to help on the spot.

Hours Of Operation

• Monday, Wednesday, Friday: 7:00 AM – 8:45 PM
• Tuesday, Thursday: 7:30 AM – 8:45 PM
• Optional: 1 Saturday per month to support Walton professional program classes

Key Responsibilities

• Respond promptly to in-class technology issues during scheduled hours
• Troubleshoot common classroom technology problems (e.g., projectors, classroom PCs, microphones, and display systems)
• Aid instructors in operating AV or computing equipment
• Perform basic checks of classroom tech setups to ensure functionality before and between classes
• Communicate unresolved technical problems to full-time support staff or escalate as necessary
• Maintain a professional and helpful presence in classroom environments
• Document incidents and support activities using provided reporting tools
• Provide front office reception support
• Support faculty and staff computers including new setup and troubleshooting existing issues as they arise
• Other duties as assigned

Regular, Reliable, and Non-Disruptive Attendance

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications

• Currently enrolled in the University of Arkansas, Fayetteville
• Comfortable entering classrooms during active sessions and providing in-the-moment support
• Reliable, punctual, and professional demeanor
• Strong communication and interpersonal skills
• Basic familiarity with computers and AV equipment is helpful, but not required
• Ability to learn and apply new technical knowledge quickly through training
• Must be able to navigate between buildings and classrooms during assigned shifts
• Available to commit to at least 1 opening shift per week

Salary Information

$14.00 per hour

Required Documents To Apply

• Resume

Optional Documents

To be determined based on specific position requirements.

Recruitment Contact Information

Christy Wade
christyw@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site

https://uasys.wd5.myworkdayjobs.com/UASYS

Special Instructions To Applicants

• Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry

Department Finance and Administration Hourly Support Department's Website

https://www.uark.edu/dept/finaud/index.html

Additional Information

Constant Physical Activity: N/A
Frequent Physical Activity: N/A
Occasional Physical Activity: N/A

Benefits Eligible

No

Special Instructions To Applicants

For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing.