Waitstaff (Day Shift)

Duties And Key Responsibilities

• Check floor plan for assigned station and side work.
• Greet all residents and guests.
• Aid residents to table and assist with folding walkers as needed.
• Distribute/collect menus and take meal orders, monitoring dietary needs and making suggestions.
• Plate and control portions of various dishes, ensuring they are appetizing and presentable.
• Serve meals and beverages accurately and promptly, observing residents' eating habits and reporting any unusual behavior.
• Monitor resident's eating cues and non-verbal communication to anticipate and respond to their needs promptly.
• Address special requests and dietary preferences, accommodating residents' individual needs.
• Set and clear tables, ensuring cleanliness and organization in the dining area.
• Inspect and replace tableware, such as glasses and silverware, as necessary.
• Ensure condiments and supplies are readily available for the next meal.
• Provide excellent customer service, fostering a friendly and comfortable environment.
• Engage positively with residents, addressing them by name and enhancing their dining experience through conversation.
• Familiarize oneself with the daily menu, including options for special diets and dietary restrictions.
• Work closely with kitchen staff, communicating accurately and addressing specific dietary requirements.
• Collaborate with other team members to maintain a smooth service flow and address any issues or concerns promptly.
• Assist other employees in their assignments when available, seeking out opportunities to help.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Follow hygiene and safety protocols, maintaining cleanliness and organization in the dining area.
• Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas.
• Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas, and stock rotation.
• Detect and address any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions.
• Clean and sanitize various equipment and surfaces, including commercial coffee maker, iced tea machine, juice and/or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces.
• Vacuum floors and mats, sweep floor in service area, and remove trash as required.
• Complete special assigned cleaning jobs based on periodic schedules.
• Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests.
• Promote social interaction during mealtimes to enhance the residents' overall experience.
• Assist in setting up and decorating dining areas for special events and celebrations, ensuring a festive and welcoming atmosphere.
• Wear proper and clean company uniform.
• Perform other duties and assist in other departments as assigned by Supervisor, Executive Director or Manager on duty.