Waiter / Server

About the role

The Server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning.

Responsibilities

• Take food and drink orders from customers accurately and with a positive attitude.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Engage with customers in a friendly manner.
• Knowledge of the menu, with the ability to make suggestions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Collect payments from tables.
• Prepare checks that itemize and total meal costs and sales taxes.
• Help food preparation staff when necessary.

Requirements

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Casa Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.

To maintain a good and effective industrial relations climate with Casa Cipriani management and show a willingness to support any necessary change development of the services’ provided. To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.

Supportive Functions

To support the restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies. To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies. To maintain a good and effective industrial relations climate with Casa Cipriani management and show a willingness to support any necessary change development of the services’ provided.

Specific Job Knowledge, Skills and Abilities

• A high school diploma or equivalent.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Ability to learn and perform all essential job functions accurately and safely.
• The ability to perform duties within extreme temperature ranges.
• The ability to walk, stand, and continuously perform essential functions for an extended period of time.
• The ability to perform tasks requiring bending, stooping, squatting, and walking.
• The ability to perform auditory and visual activities to observe and detect signs of emergency situations.
• The ability to provide excellent customer service in a fast-paced environment.
• The ability to work in a fast-paced work environment and deliver orders in a timely manner.
• The ability to work at peak hours, which may include evenings, holidays, and weekends.

Qualification Standards

• Education: High school diploma or GED.
• Experience Required: Prior fine dine experience preferred.
• Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.