Wait Staff (Required 21+) $14.50/hr + Tips

Essential Duties and Responsibilities

• Ensure guest orders are processed timely and efficiently
• The waitstaff position may be based in a lounge area or in our theatre and an essential part of their duties include alcohol sales
• The waitstaff must be of legal age with all applicable training permits and licenses to serve alcohol according to state and local laws
• Knowledge of and adherence to all laws and legal obligations regarding the serving of alcohol
• Ensure required alcohol certification and training is current
• Knowledge of and promotion of Regal Crown Club Program
• Knowledge and enforcement of the MPAA rating system
• Knowledge of all coupons and on-going promotions
• Responsible for accurate handling of all money, cash drawers, delivery receipts, and inventory
• Knowledge of counterfeit bill detection procedures
• Excellent sales techniques, including upselling and suggestive selling
• Operating, preparing and cleaning of all related equipment
• Proper use of all concession related storerooms
• Proper use of all cleaning materials
• Knowledge of all opening, closing and in-between show procedures
• Knowledge of all emergency, evacuation and robbery procedures
• Knowledge of and compliance with all local, state and federal food safety laws
• Knowledge and compliance of dress code
• Ensuring guest satisfaction – smile, greet, and thank all guests
• Able to abide by all federal and state laws with regards to breaks and/or meal periods
• Able to accurately track and report tips

Qualifications

• Completion of cast certification program as a cast member and as a concessionist or progress towards completion required
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time and set priorities to achieve desired objectives