Waco 08 (Wooded Acres) CFT - Cross Functional Rep - Part time

Job Summary

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key Responsibilities & Essential Functions

Customer Service / Sales / Stocking:

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation:

• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• 18+ years of age
• 6+ months of experience in H-E-B Store operations - Required
• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required
• HS Diploma or GED or equivalent - Required
• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work with Customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Physical requirements by department:

Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally exposed to wet, cold, hot conditions, loud noise. Lift 50 lbs, manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold conditions, loud noise. Dairy: lift 40 lbs, manage in excess of 85 lbs. Frozen: lift 60 lbs, manage in excess of 75 lbs. Grocery: lift 50 lbs, manage in excess of 80 lbs. Market: lift 40 lbs, manage in excess of 40 lbs.

Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold, hot conditions, loud noise. Lift 55 lbs, manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet conditions, loud noise, ambient temperatures. Cosmetics: lift 45 lbs, manage in excess of 45 lbs. Drugstore: lift 15 lbs, manage in excess of 15 lbs. GM: lift 50 lbs, manage in excess of 45 lbs.

Floral: Constantly reach at waist, grasp. Frequently stand, walk. Frequently exposed to cold conditions. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold, hot conditions, loud noise. Lift 55 lbs, manage in excess of 45 lbs.

Gas Station: Constantly sit, reach at waist. Frequently grasp. Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Lift 40 lbs, manage in excess of 40 lbs.

Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp. Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally stand, bend, crouch, kneel, stair climb. Occasionally exposed to wet, cold, hot conditions, loud noise. Lift 60 lbs, manage in excess of 75 lbs.

Seafood: Constantly reach at waist. Frequently stand, walk, pivot, push / pull with arms, grasp. Frequently exposed to wet and cold. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion. Occasionally exposed to hot conditions, loud noise, ambient temperatures. Lift 50 lbs, manage in excess of 25 lbs.

Service: Constantly stand, walk, reach at waist, grasp. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Lift 50 lbs, manage in excess of 30 lbs.

Shelf Edge: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions. Lift 50 lbs, manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.