Waco 05 (Woodway) Service - Cross Functional Rep - Part time

Responsibilities

Job Summary: As a Cross‑Functional Representative, you’ll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

• Customer Service / Sales / Stocking: Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection, uses suggestive selling techniques to meet customer needs and build department sales, makes regular product announcements, works a flexible schedule to accommodate shifts of different departments, performs duties in multiple departments (including technical or perishable areas such as bakery, floral, market, etc.), handles stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store, builds, stocks, and maintains displays and fixtures, assists with inventory control; loads, unloads, and moves product, slices, packages, labels, rotates, merchandises, culls, and prices product, gains knowledge of multiple departments and applies understanding of processes/policies, complies with store and department SOPs, policies, and applicable laws, and works as a Checker for the Service cross‑functional team when not performing cross‑functional duties.
• Food Safety / Sanitation: Ensures compliance with departmental/store SOPs for food safety and sanitation, properly operates and maintains all equipment, cleans and sanitizes sales floor, display cases, prep areas, and equipment.

The responsibilities and essential functions described above represent the general nature and level of work assigned to this position. Duties may be modified at any time based on business needs, and employees may be asked to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H‑E‑B store operations (required)
• Education: High school diploma or GED or equivalent (required)
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine) (required)
  • Customer service and interpersonal skills (required)
  • Verbal and written communication and reading skills (required)
  • Ability to adapt to performing a wide range of duties across multiple departments (required)
  • Ability to work autonomously (required)
• Licenses/Certifications: Completion of Company Orientation and Safety Training (required)

Physical Demands & Working Conditions

Function in a fast‑paced retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs, and work flexible schedules to accommodate differing department shifts.

Physical requirements vary by department. The following outlines the typical activities and lifting requirements for each area (Constantly ≈ 5.5+ hours/8‑hour day; Frequently ≈ 2.5‑5.5 hours; Occasionally ≈ 0‑2.5 hours):

• Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 50 lb and manage in excess of 70 lb.
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold conditions, loud noise. Lifting abilities:
  • Dairy: lift 40 lb, manage >85 lb
  • Frozen: lift 60 lb, manage >75 lb
  • Grocery: lift 50 lb, manage >80 lb
  • Market: lift 40 lb, manage >40 lb
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 55 lb and manage in excess of 65 lb.
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet conditions, loud noise, ambient temperatures. Lifting abilities:
  • Cosmetics: lift 45 lb, manage >45 lb
  • Drugstore: lift 15 lb, manage >15 lb
  • General Merchandise: lift 50 lb, manage >45 lb
• Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 55 lb and manage in excess of 45 lb.
• Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Ability to lift 40 lb and manage in excess of 40 lb.
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 60 lb and manage in excess of 75 lb.
• Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push/pull with arms, grasp; Frequently exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally exposed to hot conditions, loud noise, ambient temperatures; Ability to lift 50 lb and manage in excess of 25 lb.
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Ability to lift 50 lb and manage in excess of 30 lb.
• Shelf Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Ability to lift 50 lb and manage in excess of 65 lb.

Partners are responsible for never lifting beyond their own safe lifting limit. If an item is too heavy, it must be broken down into lighter components or assistance must be sought from another partner or a manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.