W17 - Admin Clerk Lead 1st Shift

Benefits

• 401(k) & 401(k) Matching
• Medical/Dental/Vision Insurance
• Employee Discount
• Flexible Spending Account
• Health Savings Account
• Paid Time Off & Sick Days
• Short & Long-Term Disability Insurance
• Accidental & Critical Illness Insurance

Job Purpose

To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties And Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes delivery schedules and potential service failures.
• Handle all billing for the Inbound Department.
• Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Aid local dispatcher in updating of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3 -- 4 years of clerical experience.
• Basic transportation / logistics experience.

Education And/or Experience Required

• High School Diploma or general education diploma (GED) is preferred.